Clients are encouraged to back up their data before service, if possible. Ezi Phone Repair recognizes the importance of data and aims to support data backup efforts. However, Ezi Phone Repair is not liable for any data loss under any circumstances.

We need your passcode/PIN number/pattern to test new parts to ensure they are working by giving the device back to you. We do this, so you do not have to come back if a component in your repair is not functioning. For security reasons, all electronic devices require a passcode/PIN number/pattern to be entered before any function of the device can be tested or used. However, if you do not want to provide your passcode, there would be no problem. 

Your data will be the same as before we fix your phone. However, we cannot guarantee because we do not know what data you have on your phone. We strongly recommend backing up your data if you can before getting the phone fixed. We have a huge number of repairs every day, so we will not have time to check on your data.

• The warranty is applicable for the duration of the warranty period commencing from the date of device collection.
• The warranty remains valid provided the device is in the same condition as at the time of collection.
• Warranty coverage is specific to the parts serviced by Ezi Phone Repair. For other functions experiencing issues, services will be offered at preferential rates. All functions should be tested thoroughly before leaving the shop.
• A three-month warranty applies to any defects in the battery (such as unstable battery life or unresponsiveness).

• The warranty will be void under the following conditions:

1. The warranty is void if the screen is found to be broken, cracked, chipped, blacked out, displaying lines (either vertical or horizontal), exhibiting black dots, ink/oil marks, coloration changes, or discoloration not present at the time of collection.

2. Expiration of the warranty period.

3. Disassembly of the device by parties other than Ezi Phone Repair.

4. Submission of incorrect device information.

5. Any form of damage to the device, including but not limited to physical damage, water damage, or pressure damage.

6. Damage, bending, or denting of the device's middle frame or housing.

• ​Warranty coverage is not provided for devices that exhibit pre-repair conditions such as bending, denting, water damage, black dots, white dots, or lines.
• Warranty service is not applied to phones with a broken screen or back glass/cover until such components have been serviced.​

• Package the Product: The client should carefully package the product to protect it during transit. This may involve using the original packaging materials if available or using suitable packaging materials to prevent damage.
• Ship/Deliver the Product: The client will need to ship the packaged product to the designated return address. Shipping fees for eligible services covered under warranty will be covered.
• Processing: Once the returned product is received, an assessment will be made and the appropriate course of action will be determined whether it can be covered under warranty or not.
• Resolution: A notification will be made including the resolution to the warranty claim: service timeframe, extra cost if applicable, or refund.

Refund Process: Once we receive the returned service and verify its eligibility for a refund, we will process the refund to the original payment method used for the purchase.

Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:

• Customized or personalized items

• Gift cards or vouchers

• Downloadable digital products

• Accessories

Labour Costs Deduction: In cases where the product requires repair or service, and labour costs were incurred, these costs will be deducted from the refund amount. A detailed breakdown of labour costs will be provided upon request.

Shipping Costs: Shipping costs associated with the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items: if the item was damaged due to shipment, please contact us immediately to arrange for a replacement or refund. We may request evidence of the damage or defect, such as photographs, to expedite the process.

Refunds for Promotional Items: If your purchase included a promotional item or gift with purchase, the value of the promotional item will be deducted from the refund amount if the promotional item is not returned along with the purchased item in its original condition.

• Average Timeframe: 2 Hours
• Shipping Options: Please courier your device at your own cost. More information about return shipping costs at the "Check Out". You can bring your device at your convenience.
• Return Shipping Timeframe: 2-3 days depending on the shipping area

How to prolong the life of your battery? Read More!

If your device has a broken screen or back glass, our goal is to maintain its current state. However, please note that due to the disassembly process required for repair, there is a possibility that the damage could worsen. We kindly request your acknowledgment of this before we proceed with the repair process.