The service policy includes a comprehensive evaluation of essential functionalities — including touch sensitivity, charging, network connectivity, cameras, speakers, Wi-Fi connectivity, microphones, and biometric sensors — before and following repair procedures to confirm operational status. Functionality is verified, whereas performance metrics are not assessed; the device is maintained in its initial condition. Should certain functionalities be untestable pre-repair, a post-service examination will be conducted to identify if additional repairs are necessary. Liability for issues not encompassed by the initial service request is not assumed. In the event that subsequent issues are identified, favourable pricing for further services will be provided.

Clients are advised to retain SIM cards, memory cards, cases, and other personal accessories as Ezi Phone Repair will not assume responsibility for their loss. While SIM cards and memory cards may remain within the device, their presence must be communicated to the service provider before device submission.​

Efforts will be made to maintain the device's original appearance throughout the service process. Nevertheless, cosmetic damages such as scratches on the housing or peeling paint may occur due to the use of metal tools and heat plates. In the case of breakage, a replacement will be provided. However, for cosmetic damages, no liability will be assumed.

Devices undergoing screen replacement may experience slight variances in brightness or contrast post-repair, as replicating the original condition exactly may not be feasible due to the damage sustained.

In instances where a device is subject to a glass-only replacement, should the display exhibits significant pre-existing damage, there is an inherent risk of subsequent display issues, including backlight malfunctions, lines, coloured dots, touch sensitivity problems, or complete non-functionality. Clients opting for glass replacement on severely damaged displays must acknowledge the potential for these complications. If the repair attempt results in the necessity for a display replacement, options for a second-hand or new display will be made available at an additional cost. Should the client decline the display replacement, the device will be returned to its damaged state at no charge.​

When replacing displays, particularly on Apple devices, a damaged touchscreen may send erroneous signals to the mainboard, resulting in the "iPhone is disabled" message. While assistance with device restoration is available, retrieval of previous data is not possible.​

All the devices will not be waterproof/water resistant after the service.

In the event of loss, damage beyond repair by us, or theft of your device while in our custody, Ezi Phone Repair will provide a replacement device of equivalent specifications or value, although the replacement will not be brand new.

Clients are encouraged to back up their data before service, if possible. Ezi Phone Repair recognizes the importance of data and aims to support data backup efforts. However, Ezi Phone Repair is not liable for any data loss under any circumstances.

We need your passcode/PIN number/pattern to test new parts to ensure they are working by giving the device back to you. We do this, so you do not have to come back if a component in your repair is not functioning. For security reasons, all electronic devices require a passcode/PIN number/pattern to be entered before any function of the device can be tested or used. However, if you do not want to provide your passcode, there would be no problem. 

Your data will be the same as before we fix your phone. However, we cannot guarantee because we do not know what data you have on your phone. We strongly recommend backing up your data if you can before getting the phone fixed. We have a huge number of repairs every day, so we will not have time to check on your data.

• The warranty is applicable for the duration of the warranty period commencing from the date of device collection.
• The warranty remains valid provided the device is in the same condition as at the time of collection.
• Warranty coverage is specific to the parts serviced by Ezi Phone Repair. For other functions experiencing issues, services will be offered at preferential rates. All functions should be tested thoroughly before leaving the shop.
• A six-month warranty covers touch-related issues (such as touch freeze and ghost touch), bubbles on the screen, detachment of the screen, or backlight problems (such as white dots) related to the replacement screen.

• The warranty will be void under the following conditions:

1. The warranty is void if the screen is found to be broken, cracked, chipped, blacked out, displaying lines (either vertical or horizontal), exhibiting black dots, ink/oil marks, coloration changes, or discoloration not present at the time of collection.

2. Expiration of the warranty period.

3. Disassembly of the device by parties other than Ezi Phone Repair.

4. Submission of incorrect device information.

5. Any form of damage to the device, including but not limited to physical damage, water damage, or pressure damage.

6. Damage, bending, or denting of the device's middle frame or housing.

• ​Warranty coverage is not provided for devices that exhibit pre-repair conditions such as bending, denting, water damage, black dots, white dots, or lines.
• Warranty service is not applied to phones with a broken screen or back glass/cover until such components have been serviced.​

• Package the Product: The client should carefully package the product to protect it during transit. This may involve using the original packaging materials if available or using suitable packaging materials to prevent damage.
• Ship/Deliver the Product: The client will need to ship the packaged product to the designated return address. Shipping fees for eligible services covered under warranty will be covered.
• Processing: Once the returned product is received, an assessment will be made and the appropriate course of action will be determined whether it can be covered under warranty or not.
• Resolution: A notification will be made including the resolution to the warranty claim: service timeframe, extra cost if applicable, or refund.

Refund Process: Once we receive the returned service and verify its eligibility for a refund, we will process the refund to the original payment method used for the purchase.

Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:

• Customized or personalized items

• Gift cards or vouchers

• Downloadable digital products

• Accessories

Labour Costs Deduction: In cases where the product requires repair or service, and labour costs were incurred, these costs will be deducted from the refund amount. A detailed breakdown of labour costs will be provided upon request.

Shipping Costs: Shipping costs associated with the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items: if the item was damaged due to shipment, please contact us immediately to arrange for a replacement or refund. We may request evidence of the damage or defect, such as photographs, to expedite the process.

Refunds for Promotional Items: If your purchase included a promotional item or gift with purchase, the value of the promotional item will be deducted from the refund amount if the promotional item is not returned along with the purchased item in its original condition.

• Average Timeframe: 8 Hours
• Shipping Options: Please courier your device at your own cost. More information about return shipping costs at the "Check Out". You can bring your device at your convenience.
• Return Shipping Timeframe: 2-3 days depending on the shipping area.

 If your device's middle frame/housing is bent/twisted/broken, screen replacement might not fit perfectly well and the screen might be lifted in the future. We try to make the device as straight as we can, however, you might need to consider changing the housing if it needs to. Read More for extra information about frame and screen issues.