Service Terms and Conditions

The service policy includes a comprehensive evaluation of essential functionalities — including touch sensitivity, charging, network connectivity, cameras, speakers, Wi-Fi connectivity, microphones, and biometric sensors — before and following repair procedures to confirm operational status. Functionality is verified, whereas performance metrics are not assessed; the device is maintained in its initial condition. Should certain functionalities be untestable pre-repair, a post-service examination will be conducted to identify if additional repairs are necessary. Liability for issues not encompassed by the initial service request is not assumed. In the event that subsequent issues are identified, favourable pricing for further services will be provided.

Clients are encouraged to back up their data before service, if possible. Ezi Phone Repair recognizes the importance of data and aims to support data backup efforts. However, Ezi Phone Repair is not liable for any data loss under any circumstances.

Clients are advised to retain SIM cards, memory cards, cases, and other personal accessories as Ezi Phone Repair will not assume responsibility for their loss. While SIM cards and memory cards may remain within the device, their presence must be communicated to the service provider before device submission.​

Cancellation of repairs following inspection will incur a fee for the assessment services rendered.​

Efforts will be made to maintain the device’s original appearance throughout the service process. Nevertheless, cosmetic damages such as scratches on the housing or peeling paint may occur due to the use of metal tools and heat plates. In the case of breakage, a replacement will be provided. However, for cosmetic damages, no liability will be assumed.

Devices undergoing screen replacement may experience slight variances in brightness or contrast post-repair, as replicating the original condition exactly may not be feasible due to the damage sustained.

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Since the battery drainage and the performance of the device cannot be tested before the service, our services do not extend to cover battery drain or performance problems unrelated to the service provided.

In instances where a device is subject to a glass-only replacement, should the display exhibit significant pre-existing damage, there is an inherent risk of subsequent display issues, including backlight malfunctions, lines, coloured dots, touch sensitivity problems, or complete non-functionality. Clients opting for glass replacement on severely damaged displays must acknowledge the potential for these complications. If the repair attempt results in the necessity for a display replacement, options for a second-hand or new display will be made available at an additional cost. Should the client decline the display replacement, the device will be returned to its damaged state at no charge.​

When replacing displays, particularly on Apple devices, a damaged touchscreen may send erroneous signals to the mainboard, resulting in the “iPhone is disabled” message. While assistance with device restoration is available, retrieval of previous data is not possible.​

For devices with mainboard complications, the course of action—be it repair, transplantation, or replacement—will be determined by service requirements, with costs varying accordingly. If a device’s functions are untestable before mainboard service, a subsequent evaluation will be conducted to ascertain if additional component changes are warranted. Liability does not extend to components not encompassed by the requested mainboard service. When other functions are testable, efforts will be made to ensure they remain unaffected post-operation. Data backup will be attempted where feasible; however, responsibility for data loss cannot be assumed.

All the devices will not be waterproof/water resistant after the service.

Invoices will be issued following the complete servicing of the device(s). Payment for all invoices is due on the agreed date, and additional charges may be applied for late payment.

A service cost and timeframe will be provided on the day of receipt of the device(s). Should the service require additional cost or time for completion or part ordering, clients will be notified beforehand. Devices must be collected within six months from the initial notification of completion. Clients are requested to inform us one day in advance if the device has not been collected for more than two months. Ezi Phone Repair will not be responsible for the device beyond six months from the first collection notification.

In the event of loss, damage beyond repair by us, or theft of your device while in our custody, Ezi Phone Repair will provide a replacement device of equivalent specifications or value, although the replacement will not be brand new.

Ezi Phone Repair reserves the right to modify or update our Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms and Conditions periodically for any updates. ​

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CONSUMERS GUARANTEES ACT 1993

Nothing in the Sales Terms is intended to have the effect of contracting out of the Consumer Guarantees Act 1993 (“Act”) except to the extent permitted by the Act and the Sales Terms are to be modified to the extent necessary to give effect to that intention. Where the Act applies to these Sales Terms: If the products are acquired by you for business purposes, you agree that the Act does not apply; and If the products are not acquired by you for business purposes, Ezi Phone Repair reserves the right to replace any Products which fail to comply with any guarantee contained in the Act. You acknowledge that Ezi Phone Repair does not provide any Express Guarantees (as defined in the Consumer Guarantees Act 1993) other than those expressly confirmed by us in writing.

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For any other repairs or products sold and not listed, please ask the salesperson for warranty information.