FAQ's

What Quality Parts do you use?

The quality of parts in the mobile phone industry is a minefield. We procure only AAA quality parts.

Although more expensive, AAA parts have better build quality, use AAA Gorilla Glass (on screens) & last about 3-4 times longer than copy or aftermarket parts.

High warranty rates, faulty parts & quality issues relating to copy/ aftermarket parts are not worth the trouble so it’s in our best interest to procure only the best.

How do we send the phone to EziPhoneRepair?

You can find more information here.

Our Address: Inside Kosco, Shop 8, 227 Blenheim Rd, Riccarton, Christchurch 8041

Either drop it in at our shop or send it by courier. Please provide us with your Name, contact number and passcode to unlock the phone if you are ok with it. We will contact you once the phone arrived. We will check the device and provide a quote for the device. All payments can be done through our bank transfer.

Do I need to make an appointment?

There is no need to make a booking. You can come on down during our opening hours from 9:00 am to 7:00 pm daily.

What is the warranty on the repair?

We offer a hassle-free warranty on all parts. Let us know if you are experiencing any issues and we’ll be happy to help out. Check out our full warranty policy.

Can I get a loan phone?

The courtesy phone will be provided for checking jobs and time-taking jobs.

Do you need my passcode?

Yes, we need it to test new parts to ensure they are working by giving the device back to you. We do this, so you do not have to come back if a component in your repair is not functioning. For security reasons, all electronic devices require a passcode/PIN number/pattern to be entered before any function of the device can be tested or used. However, if you do not want to provide your passcode, there would be no problem. You can find out what functions we need to test here.